Air Europa SUMA

These programmes thank passengers for putting their trust in us. Whether they travel frequently or this is their first time, everyone can enjoy discounts on future journeys and other services

  • What is Air Europa SUMA?

    Air Europa SUMA is the loyalty programme with which our clients can earn Miles to redeem for flights with Air Europa or its partner airlines. The Miles can also be redeemed for a variety of products and services offered by other non-airline collaborators of the SUMA programme. See all our partners here

    THE FIVE STARS OF AIR EUROPA

    ⋆ Air Europa SUMA is generosity. On every flight operated by Air Europa that you take, you'll earn Miles for every Euro spent on airfares. See the system for earning Miles here. On other flights operated by SkyTeam alliance airlines, earning Miles is subject to distance and fare class. There is no Miles/Euros equivalence. You can also earn Miles when you purchase products or services offered by our partners.

     

    ⋆ Air Europa SUMA is quality. At Air Europa we want you to enjoy the best products and services. That is why we have joined forces with the most prestigious partners with whom you can earn or redeem SUMA Miles. See all our partners here.

     

    ⋆ Air Europa SUMA is ease. You can use your Miles or receive answers to your questions about the programme through the Air Europa website, the APP or through our Call Centre on 911 360 200 if you are calling from Spain. If you want to call us from a different country, please see here

     

    ⋆ Air Europa SUMA is comfort. When you sign up with Air Europa SUMA, you can enter all your information as well as your regular travelling companions, so that each time you make a booking with us the appropriate fields will appear automatically filled in. 

     

    ⋆ Air Europa SUMA has advantages. The redeeming of Miles for Air Europa flights is not subject to any type, fare or date. If there is a free seat, make the most of your miles and book it.

     

    With Air Europa every detail counts and every flight... ADDS UP!

  • How to earn Miles

    • Air Europa SUMA Miles can be earned on flights bought from Air Europa, Sky Team alliance airlines or other airline partners. You can also earn Miles by buying products or services from any of Our Partners. Remember that SUMA Miles are earned by the customer who flies, regardless of who bought the ticket.
    • Below is a conversion table showing Miles earned for every Euro spent on airfare.

    AIR EUROPA FLIGHTS:

    • Flights operated by Air Europa or by our partners:
      • For each Euro spent on Air Europa operated flights, you can earn the following Miles:
    • Short and medium haul flights (all Europe):
      • Economy class: 1€ = 5 Base Miles
      • Business class: 1€ = 5 Base Miles + 3 Business Bonus
    • Long haul flights (intercontinental flights):
      • Economy class: 1€ = 6 Base Miles
      • Business class: 1€ = 6 Base Miles + 3 Business Bonus

    FLIGHT DISTANCE

    CLASS

    BASE MILES

    BUSINESS BONUS

     

    TOTAL MILES EARNED PER LEVEL*

     

    SUMA

    SILVER BONUS

    GOLD BONUS

    PLATINUM BONUS

    Short and medium haul

    Economy

    5

    N/A

    5

    +50%

    +75%

    +100%

    Short and medium haul

    Business

    5

    3

    8

    Long haul

    Economy

    6

    N/A

    6

    Long haul

    Business

    6

    3

    9

    * The SUMA Bonus for each level is applied to the Base Miles

    • The resulting figure is rounded up.
    • Applicable only to the published rate and the fuel charge, excluding fees and other charges such as management fees.

     

    FLIGHTS ON SUMA PARTNER AIRLINES:

    • Miles are earned based on the distance in Miles between the points of departure and destination. The percentage of Miles we record on your Air Europa SUMA account will depend on the travel class in which your fare is booked. See here the partner airline.
    • Silver, Gold and Platinum customers of Air Europa SUMA earn the SUMA Miles corresponding to their flight, plus 50%, 75% or 100% tier bonus, respectively, on top of the Miles earned on their fare.

     

    TYPES OF MILES

    All the Miles you collect in your Air Europa SUMA account can be redeemed for airline tickets or other products and services from the Air Europa SUMA programme.

    • SUMA Miles: these are the ones you get for buying flights with Air Europa or any of the SkyTeam alliance airlines or other airline partners. These are also the ones that you can earn by buying products or services from our partners.
    • Level Miles: these are the ones that allow you to climb levels to reach the Silver, Gold or Platinum categories. They are accumulated for the period of 12 consecutive months. If, during this time, you pass the number of Miles required for promotion to the next Air Europa SUMA category, you will automatically be promoted to the new level. Toward earning Level Miles, Base Miles and Business Bonus applies.

      Bear in mind that this Level Miles category can only be earned by purchasing Air Europa flights or Sky Team alliance air fares.

  • Redeeming Miles

    ENJOY YOUR AIR EUROPA SUMA MILES

    The AIR EUROPA SUMA programme provides you with two alternatives for redeeming your SUMA Miles on Air Europa flights:

    1. REDEEM MILES WITH EXCLUSIVE AIR EUROPA SUMA FARE

    We have extended the distances included in the higher levels, without any increase in the number of Miles needed for exchanging. This change incorporates all departure points on mainland Spain and in the Balearic Islands with the same number of Miles for destinations on intercontinental flights, regardless of whether a connection via Madrid is necessary.

    The exchange of SUMA Miles is governed by the following criteria:

    • Exclusive fares for AIR EUROPA SUMA customers, based on the availability in the travel class selected for the redemption or cashing in of SUMA Miles.
    • The whole fare must be paid with SUMA Miles, without the possibility of making a partial payment.  
    • Flights operated by Air Europa.
    • Booking and issuing tickets and redeeming Miles at the same time.
    • Non-refundable tickets.
    • Date and time changes are allowed until 48 hours before the flight time. Administration cost per change: € 20. Changes can be made to the time and date of travel only, but not to the person travelling. Children under 2 years of age have a discount of 75%.
    • Fuel surcharge: included.
    • Airport taxes: not included.

    Below, we show you the new table for exchanging SUMA Miles. There are seven flight distance levels in Miles between the origin and the destination. The following table shows the number of SUMA Miles to be exchanged for flights in Tourist and Business Class and for upgrading from Tourist to Business.

    Distance tier

    Distance in Miles between origin/destination

    Number of SUMA Miles

    From

    To Economy Business Upgrading

    Inter

    Inter Balearic and Canary routes

    3.000

    -

    -

    1

    0

    600

    4.750

    9.500

    4.750

    2

    601

    1.000

    8.000

    16.000

    8.000

    2

    1.001

    1.750

    14.000

    28.000

    14.000

    4

    1.751

    2.500

    15.000

    30.000

    15.000

    5

    2.501

    5.400

    25.500

    51.000

    25.500

    6

    5.401

    6.550

    32.000

    64.000

    32.000
    7 +6.550 38.000 76.000 38.000

    Access our offers here

     

    How do I manage my booking with the Air Europa SUMA - Payment in Miles exclusive fare?

    The exclusive AIR EUROPE SUMA - PAY WITH MILES fares must be booked through aireuropa.com (www.aireuropa.com) in the search for flights and pay with Miles section, the option for which is available in this section. If you wish, you can also telephone the Air Europa SUMA Call Centre on +34 911 360 200

     

    SEE THE ORIGIN/DESTINATION REFERENCE EXAMPLES FOR EACH DISTANCE LEVEL

     

    2. REDEEM MILES ON ALL AVAILABLE AIR EUROPA FARES

    If a SUMA customer wants to use any other offer or fare on Air Europa flights, s/he can use SUMA Miles as another payment method during the booking process. To redeem your SUMA Miles with Air Europa, you need to bear in mind the following:

     

    • In order to redeem SUMA Miles for Air Europa flights, you need a minimum balance of 1,500 miles.
    • The exchange of Miles must be carried out by the Air Europa SUMA customer, either for him or herself or for a third party.
    • SUMA Miles can be redeemed for Air Europa flights, provided there are seats available. If there is a free seat, make the most of your miles and book it.
    • You can exchange Miles either for flights in economy class, or in Business.
    • When you redeem SUMA Miles to purchase a flight, product or service, you can pay entirely with your Miles or via a mixed payment, i.e. combining Miles and money.
    • To make the booking, you can visit the website www.aireuropa.com or by calling the Air Europa SUMA Customer Service Line: +34 911 360 200.

    AIR EUROPA SUMA MILES CAN ALSO BE EXCHANGED FOR:

    • Air Europa flight tickets, operated by airlines form the SkyTeam alliance or other collaborating airlines.
    • Products and services of our non-air partners. In this case you need to contact our collaborators directly. You can check the redemption tables and the process to follow under the Our Partners section of the Air Europa website. 

    Redeeming Miles for flights with Air Europe, or any other airline in the SkyTeam alliance, is a very simple process, which you can check in the 'Redeem Miles' section. You must log on through your SUMA account.

    3. REDEEM YOUR MILES TO GET AN UPGRADE TO BUSINESS

    If you have purchased a flight ticket for economy class and you would prefer flying in Business class, Air Europa SUMA let you have the chance to have an upgrade paid by SUMA Miles. Please, check in the following list the Miles that you need for the distance level of your flight.

     

    DISTANCE LEVEL

    Interisland

    Balearic/Canary

    Level 1

    Level 2

    Level 3

    Level 4

    Level 5

    Level 6

    MILES NEEDED

    -

    4.750

    8.000

    14.000

    15.000

    25.500

    32.000

     

    * Bear in mind that to make effective an unpgrade paid by SUMA Miles, the flight ticket purchased must be in one of the following fares: Y, B, M, L, E.

  • Our Promotions

    At Air Europa we have suggested that you join the new Air Europa SUMA loyalty programme, because we want you to enjoy all its advantages. So to begin with, we would like to welcome you by giving you a gift of our favourite number in Miles... 787 Miles!
     

    You must be wondering why we have chosen this number. For us, this is much more than a number. 787 means technology, sustainability, reliability, punctuality, comfort and entertainment... 787 is the new Boeing aeroplane that we have added to our fleet so your long-haul flight experience can be even better.

     

    And while we’re at it, we would like to reward your long-haul flights with some extra Miles. We will reward you handsomely for these flights, no qualms, because we want to live up to your expectations of us. Check it out here.

     

    But, that’s not all. We also want to reward you with more Miles for each Euro on your long-haul flights, more so if these flights are on Business class.
      

    With Air Europa every detail counts.

    REDEEM YOUR MILES IN OUR FLIGHTS

     

    • Promotion available for fligths in Economy class.
    • Promotion available for flights purchased in November 2019
    • Flight period: November and December 2019
    • Discount is already included on the Miles fares shown on the screen for one way flights.

     

     

  • Our Cards

    There are four levels of cards:

    SUMA

    SILVER

    GOLD

    PLATINUM

    The Air Europa SUMA programme offers two card formats: virtual and physical.

    • The virtual card is available in the Air Europa APP from the very moment you sign up with the Air Europa SUMA programme. To access the APP as a Air Europa SUMA member you need to use the same username and password that gives you access to the SUMA area on the ​​Air Europa website.

      For greater convenience, you can add your Air Europa SUMA virtual card to the iOS
      Wallet (Wallet is owned by Apple Inc. ©) application on your smartphone or with applications compatible with PKPASS for Android.
    • If you prefer to have your Air Europa SUMA Card in a physical format, you need to apply through the Application for Physical Card section in the Air Europa SUMA area of ​​the Air Europa website or call us on 911 360 200 .You can also print it out from the Print Your Air Europa SUMA Card section.

    The table below sets out the advantages and conditions of each of our Air Europa SUMA cards:

    DESCRIPTION

    SUMA

    SILVER

    GOLD

    PLATINUM

    Going up a level

    Not applicable

    18,000 Level Miles or 14 flights

    32,000 Level Miles or 26 flights

    60,000 Level Miles or 50 flights

    Validity of level

    Not applicable

    12 months from the day the level is reached

    12 months from the day the level is reached

    12 months from the day the level is reached

    Going down a level

    Not applicable

    To Air Europa SUMA

    To Silver

    To Gold

    Validity/Expiry of SUMA Miles

    After 18 months of inactivity, with no movements in the Air Europa SUMA account

    After 18 months of inactivity, with no movements in the Air Europa SUMA account

    After 18 months of inactivity, with no movements in the Air Europa SUMA account

    After 18 months of inactivity

    SUMA Miles Bonus

    N/A

    50%

    75%

    100%

    Business Bonus ok ok ok ok

    24 hr telephone service

    ok

    ok

    ok

    ok

    Priority on waiting lists

    ok

    ok

    ok

    ok

    Check-in at Business Class counter

    -

    ok

    ok

    ok

    Priority boarding

    -

    ok

    ok

    ok

    Priority baggage claim

    -

    -

    ok

    ok

    Extra baggage allowance (1)

    -

    1 piece

    1 piece

    1 piece

    Free seat choice

    -

    ok

    ok

    ok

    Fasttrack access

    -

    -

    ok

    ok

    VIP lounge access (2)

    -

    -

    ok

    ok

    Guaranteed seat (3)

    -

    -

    ok

    ok

    Upgrade to Business (5/6) - - - ok

    (1) 1 additional piece up to 23 kg in the hold if you travel Economy Class or, if you travel in Business Class, up to 32 kg if you register your SUMA number when booking or when presenting your card at the check-in counters.

    (2) On international flights or connecting to / from an international flight operated by Air Europa or any airline belonging to the SkyTeam Alliance. The entry of one companion included in the booking is allowed.

    (3) On international flights or connecting to / from an international flight operated by Air Europa or any airline belonging to the SkyTeam Alliance. SUMA Gold and Platinum members are welcome to invite a guest to join them in the lounge, provided that the guest is also travelling on a flight operated by a SkyTeam member airline.

    (4) Class Y and up to 24 hr before departure.

    (5) On short and medium-distance flights, subject to seat availability, until confirmation at the boarding gate.

    (6) Two upgrades on intercontinental flights throughout the year of validity of the Platinum card. Bonuses / upgrades can be requested up to 24 hours before flying, subject to seat availability, until confirmation at the boarding gate. Available from 1st December 2017.

     

  • Our Partners

  • Air Europa SUMA Contacts