Conditions

Buying a ticket on the website aireuropa.com (or mobile applications) creates a contract of carriage. This contract includes a number of general terms and conditions, which are set out below

  • Conditions of Carriage

  • Booking Conditions

  • Ticket Terms and Conditions

    We recommend that passengers do not leave valuable objects or documents in their checked baggage. The carrier will not be responsible for possible damages more than those legally established limitations. A passenger can benefit from a higher liability limit by making a special declaration at the check-in counter, and by paying a supplementary fee.

     

    Passenger must check the ticket, especially acceptance dealing and the conditions of contract.

  • Passenger rights

  • Privacy Policy

    1. PARTY RESPONSIBLE FOR DATA PROCESSING

    Contact details for the responsible party: AIR EUROPA LINEAS AEREAS, S.A., with Tax ID Code A07129430, Polígono Son Noguera , Llucmajor - Balearic Islands - Spain (hereinafter, 'AIR EUROPA')

    Contact details for the Data Protection Officer: you can write to the above address, and/or via email:delegadopd@globalia.com.

     

    1. SCOPE OF THE POLICY

    When you access and use this website, participate in the blog, use our app or use any other medium that entails personal data processing, you agree to accept this Privacy Policy, as well as the provisions contained in the Legal Conditions and the Cookie Policy.

    Before you provide your personal information, AIR EUROPA provides you with information so that you can access the Privacy Policy, and any other information relevant to data protection.

    1. PURPOSES OF DATA PROCESSING.

     

    To what end do we process your personal information?

    We collect the personal information needed to manage and maintain some of our services, as well as for other purposes established in this Privacy Policy.

    AIR EUROPA processes your personal data with the following purposes:

    • CONTRACTUAL:  To contract, maintain and review compliance with respect to the products and services you have contracted with AIR EUROPA.
    • CONSENT: Any commercial activity carried out, with a particular focus on elaborating profiles based on your personal preferences of our own products or those of third parties, and through any medium, including telematic means.
    • LEGITIMATE INTEREST: (I) To implement commercial activities, as well as product and service recommendations, taking into consideration those that you have contracted in the past. (II) Fraud prevention, investigation and detection. (III) To record your voice in order to maintain the quality of the service and use the recordings as evidence, in a legal environment or otherwise.

     

    When is personal information requested?

    • To subscribe to the AIR EUROPA newsletter.
    • To request any of the services and/or products we offer.
    • To attend to any queries/claims/suggestions/compliments you send us.
    • To manage participation in prize draws, competitions and similar acts.
    • When requested through the Globalia Group job portal https://www.globalia.com/es/empleo.

    How will the personal information be used?

    • To send you information on our services when requested.
    • To manage the list of subscriptions, send newsletters, promotions and related offers.
    • To moderate and respond to comments made by Users on the blog.
    • For customer services and to provide follow-up services.
    • To publish the list of prizewinners and disseminate this in different media (press, social networks, corporate websites, etc.)
    • To manage the AIR EUROPA SUMA loyalty programme
    • To prevent fraud when purchasing products offered by AIR EUROPA

     

    For how long do we keep your information?

    The conservation period for personal data varies according to the service in question. In any case, the data will be held throughout the term of the contractual relationship. Once this contractual relationship has ended, we will keep your data blocked throughout the statutory limitations of the obligations that may have arisen from the data processing and/or the legal periods applicable, whereby such data can be made available to the competent bodies for dealing with any possible liability resulting from its processing.

    1. LEGAL STANDING

    We process your information on the legal basis of providing the information or services that you request.

    In other cases, the information may be needed to execute a contract that you enter into with us, also based on a legal interest as described in section III.

    In both cases, you will have full rights with respect to your personal data and their use, which you can exercise at any time.

    We will never transfer your information to third parties without informing you in advance, in which case we will always request your consent.

    It is compulsory to send personal details when contacting us, and in order to attend to your queries. If you do not provide the personal details requested, or do not accept the privacy policy, it will be impossible to subscribe, and we will not be able to process any requests you make on this website.

     

    1. RECIPIENTS

    Who do we disclose your information to?

    . Competent Public Bodies, the Tax Agency, State Security Forces and Bodies, Courts and Tribunals, when AIR EUROPA has the legal obligation to disclose this information.

    We inform you that, in accordance with the legislation of certain countries, your personal information (full name, passport details, travel details, etc.) included in the PNR (Passenger Name Record) can be provided to the customs department or competent body when formally requested, if your flight takes off from, lands in, overflies or connects in any of these countries in order to properly execute the passenger transport contract, or due to a specific legal provision.

    Some of the recipients of this information may be located outside of the European Economic Area.

    If you do not expressly accept this transfer of data, it may not be possible to complete your reservation.

     

    2.- Businesses that provide fraud detection and prevention services.You can consult the list here.

    . Additionally, AIR EUROPA collaborates with certain third-party providers that have access to your personal data, and which process such data in the name and on behalf of AIR EUROPA as a consequence of their service provisions.

    Specifically, such providers carry out their services in sectors that include, but are not limited to, the following: logistics/handling services, agencies, aviation services, fraud prevention, commercial communication, legal counselling, multi-disciplinary professional services, companies related to maintenance, companies that provide technology services, physical security companies and companies that offer call centre services.

    Your personal details will never be shared with third parties without your prior consent, unless it is required to maintain the contractual relationship with you, as well as in the cases established by data protection regulations in force at any time

     

    1. DATA PROTECTION RIGHTS

     

    How can you exercise your rights?

     delegadopd@globalia.com

    • The right to access your personal details: you can ask AIR EUROPA whether the company is processing your information.
    • The right to rectify or erase your data.
    • The right to oppose to the data processing: AIR EUROPA will no longer process your information in the manner specified by you, unless it is to exercise or defend any possible claims that are still being processed.
    • Law on data portability: if you want your data to be processed by another company, AIR EUROPA will provide the portability of your data to the new party responsible.
    • Right to request the limitation of such processing, in which case the information will only be kept by AIR EUROPA to defend against any potential claims.
    • Possibility to withdraw consent: if you have provided your consent for a specific purpose, you have the right to withdraw your consent at any time, without this affecting the lawfulness of any processing based on your consent prior to this withdrawal.

    In any case, we will provide you with a form so that you can exercise the above rights quickly and easily. You can send this form to the contact address of the Data Protection Officer.

     

    How can I make a claim with the Supervisory Authority?

    If a user considers there to be a problem with the way AIR EUROPA is handling their data, they can address their claims to the Data Protection Officer, or to the corresponding data protection supervisory authority, which is the Spanish Data Protection Authority in Spain.

     

    1. SECURITY

    AIR EUROPA maintains the highest levels of security required by Law to protect personal details against accidental loss and unauthorised access, processing or disclosures, in light of the state of technology, the nature of the information stored and the risks the information is exposed to. When we receive your information, we will follow rigorous security procedures to prevent any unauthorised access.

    The actions described in this section, aimed at guaranteeing an appropriate level of security for the risk detected, include the following measures, where needed:

    1. Pseudonymisation and data encryption.
    2. Measures to guarantee the permanent confidentiality, integrity, availability and resilience of data processing systems and services.
    3. Measures to restore availability and access to personal data quickly in the case of a physical or technical incident.
    4. The existence of a regular verification, evaluation and assessment process with respect to the efficiency of technical and organisational measures in place to guarantee data processing security.
    5. The periodic assessment of the risk of accidental or deliberate destruction, loss or alteration of personal information that is transferred, conserved or processed in any way, or the non-authorised communication of or access to said information.
    6. Measures to guarantee that any person acting under the authority of AIR EUROPA who has access to personal information can only process such information following the instructions of AIR EUROPA.

     

    1. CONFIDENTIALITY

    The personal data that can be gathered will be processed with total confidentiality, whereby we commit to keeping such details secret, and guarantee to adopt all the measures needed to prevent their unauthorised alteration, loss, processing or access, in accordance with applicable legislation.

     

    1. LIABILITY

    The user will be the only liable party as a result of filling in forms with false, inexact, incomplete or outdated information.

     

    1. COOKIES

    Our website uses cookies to gather information on how the website is used. If you want more information on how AIR EUROPA uses cookies, consult the Cookies Policy.

  • Hazardous Goods

     Regulations are in place classifying goods as banned, acceptable with approval and acceptable in general. This section details the breakdown of this classification. 

    DANGEROUS GOODS AS SHOWN AT IATA DANGEROUS GOODS TRANSPORT REGULATIONS

    Dangerous goods must not be carried in or as passengers or crew, checked or carry-on  baggage, except as otherwise provided below.

  • General Conditions of Use

    1- LEGAL WARNING AND ACCEPTANCE OF THE CONDITIONS

    The present document establishes the General Conditions of Use of the services lent by means of the Web site of AIR EUROPA AIRLINES Corp, (from now on AIR EUROPA) (www.air-europa.com), having the right to modify and modernise this Web site at any time without notice.  

    The use of the Web site indicates your agreement to be bound to these dispositions included in this Legal Warning in the published version by AIR EUROPE in the very moment in which the User accesses the web site. Please, review this Legal Warning before using this Web site. Modifications shall be effective immediately upon posting of the modified conditions on this Web site.  

    This Web site may include links to other Internet sites subjected to their own specific conditions of use. They may improve or make changes to the present Legal Warning. Accordingly, review these specific conditions carefully.

    2- SERVICE DESCRIPTION

    Through this Web site other information is offered to the users such as flight tickets and other tourist services, having the possibility making arrangements on-line of these services.

    3- USER OBLIGATIONS

    The information offered by AIR EUROPA is for free. Nevertheless, some of the given services by AIR EUROPA or others through the Web Site will need the payment of a price determined in the specific conditions.  

    The user may only use this Web site in accordance with these Legal Warning and the specific conditions of certain services that AIR EUROPA offers. The user agrees not to:

     

    Carry out illicit or crime activities against the good faith, the morals and the public order, cause an infringement of the intellectual and industrial property, or any another judicial right.

     

    Post, transmit or disseminate any information which may be obscene, defamatory, xenophobic, apology of terrorism or against human rights.

     

    Use any software containing corrupt data or viruses to interfere with the operation or functionality of this Web site of AIR EUROPA, their suppliers or third users of the net.

     

    Transmit to thirds non authorised the name of the users and their passwords, and if their passwords arrive to knowledge of non authorised user, you (the user) should inform immediately VIAJES HALCÓN, which has the right to modify them for the protection of the service.

     

    Disseminate any information you are not authorised to transmit (such as privileged information, information protected by rights of industrial or intellectual property, or information on which the user has a duty of confidentiality).

     

    Transmit not requested or authorised publicity, advertising material, "mail garbage," "letters in chain," "pyramidal structures," or any another, except in those areas (such as commercial spaces) that they have been exclusively conceived for this.

     

    Also, the user is not allowed to reproduce, duplicate, copy, sell, resell or use with commercial purpose any section of the service, use or access to the same.

    The users that hire services through the Web site of AIR EUROPA should be legally of age.

    4- LIMITATION OF LIABILITY

    Other users of the services offered in this Web site have given certain information included in the web site of AIR EUROPA. AIR EUROPA does not take the responsibility of the truthfulness of the contents or of the misprints in this information.  

    This Web site may include links to other Internet sites. AIR EUROPA is not responsible for the information, material, products or services contained on or accessible through those web sites.  

    The responsibility of the losses or damages of whatsoever kind arising out of access to, or the use of this web site, or any information contained in it, remain solely to the user's own risk.  

    Also, AIR EUROPA will not be responsible for the damages caused by the infractions of any user that may affect the rights of another user, or of third, including the rights of copyright, marks, patents, confidential information and any another right of intellectual and industrial property.  

    AIR EUROPA will not be responsible for the damages caused to the user in case of impossibility of lending the wanted services of the present general conditions of use, in cases of act of God, fortuitous cases or other. AIR EUROPA will not be responsible of the inadequate use of the service as a consequence maintenance work, or a faulty configuration of the user's system, or the insufficient capacity in order to support the necessary systems for the use of the offered services. AIR EUROPA can not guarantee the absence of virus or of other elements in the contents and own services and/ or borrowed for thirds that could produce alterations in their system (software and hardware) or in the electronic documents and files stored in it.

    5- INTELLECTUAL AND INDUSTRIAL PROPERTY

    All the contents and elements to which the user could access through the offered services by AIR EUROPA are subjected to industrial and intellectual property rights, patents, marks and copyright of AIR EUROPA or third parties. The access to those contents or elements through the borrowed services by AIR EUROPA does not give the user the right of alteration, modification, exploitation or reproduction, distribution, public communication or any another right belonging to the holder of the affected right. The client may only use the contents and elements to which the user could access through the offered services by AIR EUROPA for their own use and necessities, and to do not use them for any commercial exploitation.

    6- WITHDRAWAL AND CANCELLATION OF THE SERVICES

    AIR EUROPA may reiterate or cancel the use of the services to those users not following what established in this legal warning at any time without notice.

    7.- DATA PROTECTION

    By accepting these general conditions the user agrees to accept the Privacy Policy, as well as the regulations set out in the Legal Conditions and the Cookie Policy.

    Before you provide your personal information, AIR EUROPA provides you with information so that you can access the Privacy Policy, and any other information relevant to data protection.

    8- DURATION AND TERMINATION

    In principle, the provision of the services and information included on the website has an indefinite duration. Nevertheless, AIR EUROPA is authorized to terminate or suspend the provision of the service and/or any other element at any time, without prejudice to the corresponding current legislation and applicable Particular Conditions.  When reasonably possible, users will be informed in advance of the termination or suspension of the provision of any services.

  • Cookies Policy

    1 - Cookies Policity

    • Use of Cookies by the websites by Grupo Globalia
    • Typology and functioning of the Cookies
    • How to disable cookies and set preferences
    • What happens if cookies are disabled
    • Changes in the Privacy and Cookies Policy

    A) GENERAL INFORMATION ABOUT THE COOKIES AND THEIR USAGE ON THE WEBSITES BY GRUPO GLOBALIA

    A Cookie is a small text and number file downloaded on your computer once you access a Air Europa.com. Cookies allow a website to recognise a user’s browser and to register its activity on a specific website or on all the websites or APP. The aim of the Cookies is to facilitate the User a quicker access to the selected services. Besides, installed Cookies personalise the Services offered by Air Europa.com, providing each User with information that is or could be of their interest, according to their usage of the Services.

     

    Cookies also help us understand the User’s behaviour on the website, through which we can improve our experience.

     

    Air Europa.com uses Cookies that personalise the User’s navigation to the maximum. The cookies used on Air Europa.com are only related to an anonymous User and its computer, they do not include references that may help deduce the User’s name or surname, and they cannot read data on the User’s hard disk nor include viruses on their texts. Furthermore, Air Europa.com cannot read the cookies installed on the User’s hard disk from other servers.

     

    The User will be able to set the browser so that it notifies and blocks the Cookies sent by Air Europa.com, without affecting the User’s access to the Contents. However, the optimal performance or the running quality of the website and of some services may be affected.

     

    On Air Europa.com, where Users may register and surf the web logged into their session, Users will benefit from more personalised services based on their profile, thanks to the combination of data stored on the cookies, which includes personal data used during the users’ registration. On the registration process, these Users expressively allowed the use of this information for the indicated purpose, without prejudice to their right to dismiss or disable the use of cookies.

     

    Anyway, Air Europa.com will be able to know all the Services of Air Europa requested by the Users, thus facilitating or offering the adequate information according to each user’s tastes or preferences.

    B) TYPOLOGY AND FUNCTIONING OF THE COOKIES:

    According to the time frame the cookies are activated on the computer, we can distinguish between:

    • Session cookies: these are cookies that store data only during the time the user accesses the service, so they expire at the end of a browser session. They are normally used to remember the products the User has included in an online shopping basket while he/she navigates on the website, or for security reasons during the data delivery when accessing financial services, e-mail services, photo album services, etc. The Session Cookies expire when the User closes the browser. See annex regarding cookies  
    • Temporary cookies: These type of cookies store data even after the User has left the site. These type of cookies are used, for example, to store and remember the preferences of the user’s navigation. See annex regarding cookies The temporary cookies expire once their get their objective (for example, to maintain a login to the the Services Air Europa.com), or when they are disabled manually.

    Besides, according to their aim, Cookies can be classified as follows:

    • Persistent Cookies: Those which have a sell-by date distant in time and are stored in the user’s computer even after the session has finished. See annex regarding cookies  
    • Private cookies: those which are sent to the user’s computer from a website directly managed by Air Europa.com, which provides the requested service by the user visiting the website.  
    • Third-party cookies: Determined cookies are not installed by Air Europa, but by third parties dedicated to specific services addressed to the user. As in this case the third parties are in charge of the installation, the blocking and disabling of the cookies will depend on their conditions and specific mechanisms. What follows is a description of cookies by third parties authorised to install cookies on our website:
      • Performance Cookies: These cookies remember the preferences for the tools on     the Services of the website, so the User does not need to set the service at each visit to Air Europa.com Examples of these cookies would be: remember the elements on an online shopping basket, doing the checkout of a shopping, doing the request for a    participation in an event... See annex regarding cookies  
      • Register Cookies: these cookies are generated when the User has registered on     the website or, after it, he has logged in. They are used to facilitate the user’s   access to sections with restricted access. Some services may use social networks as connectors, such as Twitter, Facbook or Linedin. The User has previously authorised the social network to store a persistent cookie which remembers his/her identity and guarantees his/her access to the services until it expires. See annex regarding cookies By completing the email field of the reservation form, users declare that they have read Air Europa's Privacy Policy and expressly permit Air Europa to use their email to send a reminder about the current booking.

     

      • Advertising cookies: These are the cookies which allow the managing of the advertising the editor has included on the website, application or platform from where the services requested are offered. Thanks to these cookies, the information of the advertisements showed to anonymous users can be expanded. They also  analyse the duration and frequency of the advertising viewing, the interaction of the users with the advertisements, and the navigation performance. Thanks to all these information, an advertising profile related to each User’s interests can be created.See annex regarding cookies

     

    • Third parties advertising cookies: These are the cookies sent to the terminal computer from a computer not managed by the editor, but by a third party which      stores the data obtained through the cookies for one of the aims described on the     previous section. Normally, third parties cookies are downloaded on the user’s   terminal computer because the editor, when designing and programming the website, platform or application, considered these possibility. Thus, editors may have the capacity to control the third parties cookies that can be sent to the users when they access the requested service. The firms that generate these Cookies have their own privacy policies. See annex regarding cookies

    C) HOW TO DISABLE COOKIES OR SET PREFERENCES

    You can allow, block or disable cookies installed on your computer through the options settings of your internet browser. In case you block them, it is possible that certain services that need their usage are not available for you on Air Europa.com

     

    With the aim to help users block the installation of cookies on their computer, Air Europa, provides the users links to the instructions to block the cookies on the most well-known browsers:

    • Google Chrome
    • Mozilla Firefox
    • Internet Explorer
    • Safari
    • Safari para IOS (iPhone, iPad)
    • Chrome para Android

    D) WHAT HAPPENS IF COOKIES ARE DISABLED

    Some functionalities of the services will be disabled, for example, to remain logged in, to store the items in a “shopping basket” during an e-commerce service, or to receive information related to your location or the viewing of certain videos.

     

    Thus, as we have previously stated, the user can block the managing of data or information disabling the use of cookies through the proper configuration of the browser. However, the user must remind that when he does that, he might not be able to use the full functionality of this website.

    E) CHANGES IN THE PRIVACY AND COOKIES POLICY

    Air Europa.com can modify this Cookies Policy according to the regulatory or legislative requirements, or with the aim to adapt this policy to the instructions issued from the Spanish Data Protection Agency.

     

    In case significant changes are made on this cookies Privacy, we will communicate it to the users through a message on the websites managed by Grupo Globalia.

     

    Once all the information provided is read, we remind users that if they keep navigating on our website without taking the proper actions to personalise their browsers to avoid the installation of cookies used by these browsers, they will be giving his consent to the usage of the cookies according to the terms included on the Article 22.2 of the Information Society Services and Electronic Comerce Law 34/2002 dated, by the RD 13/2012, March 30.

    You can contact us with respect to our cookies policy on atencion.lopd@globalia.com

    2. Annex regarding cookies

    Third Party Cookies

    Air Europa use in this web site the following cookies listed below:

    • This website uses Google Analytics, a web analytics service provided by Google , Inc. , a Delaware company whose main office is at 1600 Amphitheatre Parkway , Mountain View ( California) , CA 94043 , USA ( "Google" ). Google Analytics uses " cookies" , which are text files placed on your computer , to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information on our behalf in order to track your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage . Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf . Google will not associate your IP address with any other data held by Google.  
    • This site may use "tracking tags" on certain pages to measure and optimize marketing campaigns results, not stored in any user's personal information . In we use cookies from GoogleTagManager in particular, a service also provided by Google , Inc.
    Nombre Cookie Duración Propietario Descripción

     

    JSESSIONID Sólo la sesión aireuropa.com Esta cookie expira una vez finaliza la sesión en aireuropa.com. Guardamos los datos necesarios mientras se navega por aireuropa.com para mantener la coherencia de los contenidos ofrecidos: País, idioma etc…
    _gat_UA-303996-8 1 hora

     

    aireuropa.com  

     

     

    Análisis estadístico de los usos que se hacen la web de aireuropa.com

     

    GA1.2.1868784188.1415960448 24 horas
    _ga 2 años
    cookiesAccepted Sólo la sesión aireuropa.com

    Una vez aceptada la Política de cookies, guardamos esta cookie con el fin de no volver a preguntar al usuario acerca de la aceptación la política de cookies

    subsession 7 dias aireuropa.com

    Esta cookie sirve para gestionar la configuración de visualización de nuestra respecto al idioma elegido por el usuario y la geolocalización de éste.

    Nombre Cookie Duración Propietario Descripción

     

    www.googleadservices.com Sólo la sesión

    Google, Inc.,

    (compañía con sede en USA)

    Cookie(s) de Google utilizada(s) para el funcionamiento de sus servicios (GoogleMap, Google+, etc). Más información en:

    http://www.google.com/policies/technologies/types/

    También sirve para  el análisis estadístico de la utilización de la web y para guardar la información sobre las últimas búsquedas de vuelos, permitiendo presentar ofertas personalizadas  a los usuarios

    Más información en:

    http://www.google.com/intl/es/analytics/privacyoverview.html

    .doubleclick.net Dos años    
    www.googletagmanager.com Sólo la sesión    
    www.google-analytics.com Sólo la sesión    
    fast.fonts.net Sólo la sesión fast.fonts.net Esta cookie sirva para la gestión de las fuentes que se descargan desde fast.fonts.net
    www.facebook.com Sólo la sesión Facebook Sirve para  el seguimientode campañas realizadas por parte de AirEuropa en Facebook.com

    uid

    1 year

    User identifier on our network.

    optout

    5 years

    Optout cookie. Allows the user to sign off some of the criteo's service.

    uic

    6 months

    Identifies the context of the user. It allows us to understand the profitability of the user based on his browser history on the client's website.

    evt

    6 months

    Event Cookie. It contains the information about the last visited page on the client's website. It is used on the product recommendability during the banner display process.

    udc

    6 months

    Dynamic Inventory Selection. It contains the list of publisher where the user is profitable for augment the performance on the tagging and detagging operations.

    acdc

    6 months

    Advanced Criteo Data Collection. It contains the extra data linked to the user like: departure/arrival date etc.. It is used for improving the performances.

    zdi

    6 months

    Passback loop detection. It counts the number of times that the user is passed on one specific zone.

    eid

    6 months

    External ID. It contains the user id of our partners. It is used for the reselling of pump inventory.

    opt

    1 year

    Opt out advertiser or publisher or temporary. We continue on tracking users on the other advertisers/publishers.

    r.ack

    1 hour

    Extended Browser Support (acknowledge that the user accepted cookies).

  • Online dispute resolution

    According to REGULATION (EU) No 524/2013 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR), we inform you  about the existence of an European ODR platform in order to facilitate the out-of-court resolution of mentioned disputes arising from online sales or service contracts between passengers residents in the Union and Air Europa in an independent, impartial, transparent, effective, fast and fair manner

     

    ODR platform is a web site interactive and multilingual http://ec.europa.eu/odr  that facilitate a free of charge single point of access to passengers residents in the Union and Air Europa for out-of-court resolution of contractual disputes arising from online air transport contracts.

     

    Air Europa does not participate in the scheme at this moment and is not signed up to the services of an Alternative Dispute Resolution entity for consumer disputes, except if it is required by Law in an European Union member state.

     

    In addition we would like to inform customers that they should send their complaint via the website using the form provided.

     

    E-Mail Address: relacionesconclientes@air-europa.com

  • Internet Browsers Supported

    • Older versions of some browsers make it difficult to navigate in our web, especially version 7.0 and earlier versions of Inter Explorer. If a functuality of our web does not appear as it should or a black screen appears, try to copy the web address and view it in a different compatible browser as a temporary solution.  
    • We accept all major current and previous versions of the following browsers:
      • Firefox
      • Safari
      • Chrome
      • Android
      • Internet Explorer versions 10.0 y 11.0
    • For optimum user experience, we recommend downloading the latest version at any of the sites mentioned above. Check out this site for the latest versions of browsers.
  • AIR EUROPA SUMA CONDITIONS

    SUMA General Terms and Conditions

  • Air Europa Agencies